Dynamics Services Group

Category: D365 Customer Service

August 18, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Configure and use Knowledge Articles in Dynamics 365 Customer Service

Here’s a step-by-step guide to configure and use Knowledge Articles in Dynamics 365 Customer Service. Knowledge articles help agents quickly… READ MORE
August 14, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Configure Entitlements in Dynamics 365 Customer Service

Here’s a step-by-step guide to configure Entitlements in Dynamics 365 Customer Service. Entitlements allow you to define support terms (like… READ MORE
August 11, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Configure Case Routing Rules in Dynamics 365 Customer Service

A step-by-step guide to configure Case Routing Rules in Dynamics 365 Customer Service. Routing rules help automatically assign cases to… READ MORE
August 6, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Configure Service Level Agreements (SLAs) in Dynamics 365 Customer Service

Step-by-step guide to configure Service Level Agreements (SLAs) in Dynamics 365 Customer Service. SLAs help track service performance by ensuring… READ MORE
August 6, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Step-by-Step Guide to Configure Email to Case in Dynamics 365 Customer Service

Step-by-step guide to set up the Email to Case process in the Dynamics 365 Customer Service module. This configuration allows… READ MORE
July 22, 2025

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Configuration and Customization, D365 Customer Service, Microsoft Dynamics 365 CE

Configure Dynamics 365 with Shared Mailbox for Email Cases

Complete step-by-step guide on how to create a shared mailbox in Microsoft 365 and configure it to work with Dynamics… READ MORE
July 19, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Choosing Between Dynamics 365 Customer Service and HubSpot

🔍 High-Level Summary Capability Category Dynamics 365 Customer Service HubSpot Service Hub Deployment Cloud-based, On-prem, Hybrid Cloud-based only Target Audience… READ MORE
July 14, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Microsoft Dynamics 365 Customer Service – Benefits Guide

🎯 1. Centralized Case Management ✔️ Benefits: 📌 Example: A support agent can instantly view all past cases, interactions, and… READ MORE
July 14, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

What is Customer Service in Dynamics 365

Customer Service in Dynamics 365 is a dedicated application that enables businesses to: It is a part of the Microsoft… READ MORE
June 24, 2025

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D365 Customer Service, Microsoft Dynamics 365 CE

Setting Up Omnichannel in Dynamics 365: A Step-by-Step Guide

Platform: Dynamics 365 Customer EngagementAudience: Architects, Admins, Implementer 1. ✅ Prerequisites Before setting up Omnichannel, ensure: 2. 🛠 Provision Omnichannel… READ MORE

Dynamics Services Group

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Dynamics Services Group

Category: D365 Customer Service

Configure and use Knowledge Articles in Dynamics 365 Customer Service

Configure Entitlements in Dynamics 365 Customer Service

Configure Case Routing Rules in Dynamics 365 Customer Service

Configure Service Level Agreements (SLAs) in Dynamics 365 Customer Service

Step-by-Step Guide to Configure Email to Case in Dynamics 365 Customer Service

Configure Dynamics 365 with Shared Mailbox for Email Cases

Choosing Between Dynamics 365 Customer Service and HubSpot

Microsoft Dynamics 365 Customer Service – Benefits Guide

What is Customer Service in Dynamics 365

Setting Up Omnichannel in Dynamics 365: A Step-by-Step Guide

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