Here’s a step-by-step guide to configure and use Knowledge Articles in Dynamics 365 Customer Service. Knowledge articles help agents quickly… READ MORE
Here’s a step-by-step guide to configure Entitlements in Dynamics 365 Customer Service. Entitlements allow you to define support terms (like… READ MORE
A step-by-step guide to configure Case Routing Rules in Dynamics 365 Customer Service. Routing rules help automatically assign cases to… READ MORE
Step-by-step guide to configure Service Level Agreements (SLAs) in Dynamics 365 Customer Service. SLAs help track service performance by ensuring… READ MORE
Step-by-step guide to set up the Email to Case process in the Dynamics 365 Customer Service module. This configuration allows… READ MORE
Complete step-by-step guide on how to create a shared mailbox in Microsoft 365 and configure it to work with Dynamics… READ MORE
🔍 High-Level Summary Capability Category Dynamics 365 Customer Service HubSpot Service Hub Deployment Cloud-based, On-prem, Hybrid Cloud-based only Target Audience… READ MORE
🎯 1. Centralized Case Management ✔️ Benefits: 📌 Example: A support agent can instantly view all past cases, interactions, and… READ MORE
Customer Service in Dynamics 365 is a dedicated application that enables businesses to: It is a part of the Microsoft… READ MORE
Platform: Dynamics 365 Customer EngagementAudience: Architects, Admins, Implementer 1. ✅ Prerequisites Before setting up Omnichannel, ensure: 2. 🛠 Provision Omnichannel… READ MORE
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