Dynamics 365 Customer Engagement (CE) brings together all the CRM capabilities and functionality into a single platform to help build lasting customer relationships.

Let’s dive deeper into what it offers.

• Easy to Use. Not only is it simple to implement, but you can also use it in the cloud or in a hybrid cloud setting.
• Integrates with Microsoft Products like Sharepoint, Office 365 etc.
• Better Customer Service Experience.
• Built-In Analytics.
• Data Privacy.
• Save Money.
• Configuration & Customization.
• Scalability.

https://learn.microsoft.com/en-us/training/modules/navigate-dynamics-customer-engagement-apps/

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/overview?view=op-9-1